Reviewed by 2PH Brand Team 2PH Responsible Gaming
Your wellbeing and safer play come first
Important Message: At 2PH, we believe online gaming should remain a form of entertainment, not a source of harm. Our safer-play approach encourages adults to take part with awareness, control, and realistic expectations. Gaming should fit within your life—not take over your time, finances, relationships, or peace of mind. Use the available account tools, set personal boundaries, and remember that game outcomes are random and winnings are never guaranteed.
1. What Does Responsible Gaming Mean?
Responsible gaming means enjoying online games in a controlled, informed, and balanced way. At 2PH, we want every session to remain entertainment and never interfere with your health, relationships, responsibilities, or financial stability. Safer participation means:
- Treating gaming as entertainment, not as a way to earn money
- Keeping control of the time and money you spend
- Knowing your limits and following them consistently
- Recognising possible warning signs and asking for support when needed
- Never playing with borrowed money or money needed for essential expenses
- Avoiding gaming when you are drinking alcohol, upset, or under significant stress
2PH is committed to supporting a safer and more enjoyable environment for adults aged 21 and above. The platform provides account tools that can help you manage your spending, time, and access. Set limits before you play, take regular breaks, and stop when gaming no longer feels enjoyable or controlled.
Time Limits
Use the available account tools to set daily, weekly, or monthly reminders and limits for your gaming sessions. When your chosen limit is reached, treat it as a signal to stop and take a break. Planning your session time in advance can help keep gaming within your entertainment routine.
Deposit Limits
Protect your entertainment budget by setting a daily, weekly, or monthly deposit limit. Choose an amount you can afford to lose without affecting household costs, bills, savings, or other responsibilities. Never increase your limit to recover losses or continue playing beyond your planned budget.
Self-Exclusion
If you need time away from gaming, use the available break or self-exclusion options. A temporary break can help you step back, review your habits, and regain control. Choose the period that suits your needs, and consider a longer or permanent exclusion if gaming is becoming difficult to manage.
2. Recognising Problem Gambling
Warning Signs
Problem gambling can affect finances, responsibilities, relationships, and emotional wellbeing. One sign alone does not define a problem, but several of the following behaviours may mean it is time to pause, review your habits, and seek support:
- Spending more time or money than you originally planned
- Continuing to play to recover money you have lost, often called chasing losses
- Lying about your gaming or trying to hide how often you play
- Missing bills, work, school, or other responsibilities because of gaming
- Experiencing tension or conflict with family, friends, or colleagues
- Finding it difficult to stop or reduce your gaming
- Feeling worried, low, stressed, ashamed, or guilty after playing
- Borrowing money or using funds meant for essential needs to continue gaming
If any of these signs feel familiar, stop playing and seek support as soon as possible. Review your account limits, take a break, and speak with a trusted person or qualified support service. If you feel at immediate risk or are thinking about harming yourself, contact local emergency services or a qualified mental-health professional without delay. 2PH is here to point you towards safer-play tools and appropriate support. Taking a break, reviewing your limits, and speaking with someone you trust can be useful first steps. You do not need to wait until the situation becomes serious before asking for help.
Self-Assessment Questions
Answer these questions honestly. Your responses can help you reflect on whether gaming is still balanced and within your control:
If you answered “yes” to even one of these questions, it may be time to seek support and take a break from gaming. Contact the 2PH Support Team.
3. 2PH Responsible Gaming Tools
2PH provides practical tools to help you stay in control of your play. You can find these options in your account settings and activate them whenever you feel they are needed:
Session Time Limits
Set a daily or weekly limit for the amount of time you spend gaming.
Deposit Limits
Choose daily, weekly, or monthly deposit limits that fit within your entertainment budget.
Loss Limits
Set the maximum amount you are prepared to lose during your chosen period.
Bet Limits
Set a maximum amount for each bet to help keep your staking within your planned budget.
Time-Out
Take a temporary break from 24 hours up to 30 days.
Self-Exclusion
Close your account for a period ranging from six months to permanent self-exclusion.
Reality Checks
Receive regular reminders about your playing time and spending.
Activity History
Review your complete gaming and transaction history to keep track of your activity.
How to Set Your Limits:
- Log in to your 2PH account.
- Open “Account Settings.”
- Select the “Responsible Gaming” section.
- Set your preferred limits or break period.
- Confirm your changes.
Remember: Requests to increase a limit may take 24 to 72 hours to take effect, while lower limits apply immediately. This extra time can help prevent impulsive decisions.
4. Protecting Minors
2PH is for adults aged 21 and above only. We take the protection of minors seriously and support strict age-checking practices to help prevent underage access:
- Age verification is required during registration.
- A government-issued identity document may be required for verification.
- Accounts showing suspicious activity may be suspended without delay.
- Any account confirmed to belong to a minor may be permanently closed.
- Parents and guardians are encouraged to use parental-control software.
Advice for Parents and Guardians: Install parental-control software on your devices and keep your login details private. Never share your 2PH account with children or allow anyone under 21 to use it.
Privacy and Security
2PH treats your personal information with care, and conversations about responsible gaming are handled privately. We respect your trust and your right to seek support without judgement.
Professional Help
Professional support can provide expert guidance and access to treatment services when gaming starts to feel difficult to control. If you need help, consider reaching out to a qualified support provider.
5. Help and Support Resources
Support is available if you or someone you know is experiencing gaming-related difficulties. Consider contacting a qualified help service, support group, or healthcare professional for guidance.
International Support Services:
- Peer Support Groups: Support networks for people affected by gambling-related concerns
- Professional Gaming Support Services: Helplines and online support may be available around the clock, depending on the service
- Counselling and Treatment Referral Services: Information, guidance, and confidential assistance
- National Problem-Gambling Services: Advice and referrals to suitable professional care
2PH Support:
- Email [email protected]
- Live Chat Available through the official in-app online customer service channel
- Responsible Gaming Support: A dedicated support team can help with account access, payments, and safety concerns
Remember: Asking for help is a sign of strength, not weakness. 2PH is here to provide clear support information and encourage safer choices.
6. Responsible Gaming Tips
Practical habits for safer participation:
- Set a budget Use only money you can afford to lose. Set an entertainment budget before you begin and never use funds needed for essentials.
- Set Time Limits: Set aside a specific amount of time for gaming and decide when your session will end.
- Take Breaks: Take regular breaks, step away from the screen, and make time for other interests and daily responsibilities.
- Do Not Chase Losses: Do not try to win back money you have lost. Ending a session can be the safer decision.
- Avoid Playing While Intoxicated: Never play while under the influence of alcohol or any substance that may affect your judgement.
- Maintain Balance: Keep gaming as one form of entertainment rather than allowing it to become the centre of your daily life.
- Keep Expectations Realistic: Gaming is not a way to earn income, and no result is guaranteed. Treat every session as paid entertainment with an uncertain outcome.
- Manage Your Emotions: Do not play when you are angry, upset, or frustrated. Pause first and return only if you feel calm and in control.
Healthy Gaming Habits:
- Choose a reasonable schedule and avoid letting gaming take over your regular routine.
- Keep track of your wins, losses, deposits, and spending so you can review whether your play remains within your entertainment budget.
- Make time for family, friends, work, rest, and other activities outside gaming.
- Keep up with exercise, hobbies, and other interests outside gaming.
- Get enough sleep and make time for proper rest.
- Put your financial responsibilities first.
2PH’s Commitment
2PH is committed to promoting responsible gaming. We continue to improve our safer-play tools, policies, and support systems so eligible players can make informed choices. A healthier gaming environment benefits players, families, and the wider community.
7. Guidance for Family and Friends
If you are worried that a family member or friend may be experiencing gaming-related difficulties, you can support them by:
- Starting a calm, non-judgemental conversation.
- Listening to their feelings and concerns.
- Encouraging them to seek professional support.
- Offering to join them when contacting a support group.
- Avoiding financial assistance that may enable harmful gaming.
- Allowing them to take responsibility for their own decisions.
- Looking after your own wellbeing and setting clear boundaries.
2PH recognises that gaming concerns can affect family members as well. Contact our support team for guidance on the appropriate resources and next steps.
Need Support? We’re Here to Help
2PH is committed to your wellbeing and safety.
Remember: Responsible Gaming What it means Safer Play
Your wellbeing comes first
2PH believes gaming should remain an enjoyable form of entertainment, not something that harms your daily life. If gaming is affecting your finances, relationships, work, sleep, or emotional wellbeing, consider taking a break and seeking support. You are not alone, and help is available. For adults aged 21 and above, safer participation starts with knowing your limits and asking for help when you need it.
For urgent support: [email protected] You may also use the 24/7 live chat for assistance.
2PH Responsible Gaming Policy
2PH follows these responsible gaming principles:
- Age verification is required for all players, and participation is limited to adults aged 21 and above.
- Responsible gaming tools should be easy to find and access.
- Gaming activity and account behaviour are reviewed to help identify potential problem-gaming concerns.
- Support resources and relevant assistance are made available to players who need guidance.
- Team members receive responsible gaming guidance and training.
- Promotional communication should be clear, transparent, and honest.
- Player protection and support remain key priorities.