2PH Privacy Policy

2PH is an online gaming platform that follows applicable international data protection laws and requirements. We understand that personal information is valuable and sensitive, so we handle it with care and apply appropriate security measures. This Privacy Policy covers the 2PH platform, website, mobile applications, and related services.

In this policy, personal information means any data that can identify you or is connected to you. This may include your name, address, email address, phone number, date of birth, payment details, and account activity. 2PH collects only information that is needed for legitimate purposes and uses it in line with those purposes.

2.1 Registration Information

When you create a 2PH account, we may collect the following information:

• Full name and date of birth for age verification
• Email address and phone number
• Residential address and country of residence
• Username and password
• Preferred currency and language

2.2 Verification Documents

To confirm your identity and meet applicable verification requirements, 2PH may request the following documents:

• Government-issued photo identification, such as a national ID, passport, or driving licence
• Proof of address, such as a utility bill or bank statement
• Documents confirming your selected payment method
• A selfie or live photo for identity verification

2.3 Transaction and Financial Information

2PH collects information connected with your financial transactions, including:

• Deposit and withdrawal amounts and dates
• Payment method details, such as a bank account or mobile wallet
• Transaction history and account balance
• Betting history and game activity

2.4 Technical and Usage Data

When you use our platform, 2PH may automatically collect certain technical and usage information, including:

• IP address and device identifiers
• Browser type and operating system
• Data from cookies and other tracking technologies
• Login times and session duration
• Page views and click patterns

2PH may use your personal information for the following purposes:

3.1 Account Management

• To create, maintain, and manage your 2PH account.
• To verify your identity and confirm that you meet the applicable age requirement.
• To help protect your account and maintain account security.
• To support password resets and help you recover access to your account.

3.2 Service Delivery

• To provide gaming services and betting features through the platform.
• To process deposits and withdrawals using the available payment channels.
• To administer eligible bonuses and promotional offers in line with their applicable terms.
• To provide customer support and assistance when you contact us.

3.3 Security and Fraud Prevention

• To detect and prevent fraud, money laundering, and other unlawful activity.
• Our Terms and Conditions security controls are applied to
• identify and investigate suspicious activity.
• To meet applicable regulatory and legal requirements.

3.4 Communications and Marketing

• To send important account updates, service messages, and notifications.
• To tell you about promotional offers and bonuses where you have given the required consent.
• To request customer feedback and invite you to take part in surveys.
• To send 2PH newsletters and platform updates where applicable.

3.5 Platform Improvement

• To analyse and improve the user experience across the platform.
• To develop new features and services that support player needs.
• To diagnose technical issues and release bug fixes.
• To improve the performance, stability, and usability of the 2PH platform.

2PH does not sell your personal information to third parties. We may, however, share relevant information in the following circumstances:

4.1 Service Providers

2PH may work with trusted third-party service providers that help us operate and deliver our services, including:

• Payment processors and financial institutions.
• Identity verification service providers.
• Cloud storage and hosting providers.
• Customer support platforms.
• Marketing and analytics tools.

4.2 Legal Requirements

2PH may disclose your information when required by law or when disclosure is necessary to:

• To comply with court orders or legal proceedings
• In response to requests from regulatory authorities
• To investigate fraud or unlawful activity
• To protect the rights and safety of 2PH and others

4.3 Business Transfers

If 2PH undergoes a merger, acquisition, or sale, your personal information may be transferred to the new owner. We will notify you about any significant changes of this kind.

2PH keeps your personal information only for as long as it is needed. The retention period depends on:

• How long your account remains active
• Legal and regulatory requirements
• Fraud prevention and security purposes
• Dispute resolution and legal claims

When your information is no longer required, 2PH securely deletes or anonymises it. If you close your account, we will delete your data subject to any legal obligations that require us to retain it.

As a 2PH user, you have the following rights:

6.1 Access and Data Portability

• Request a copy of your personal information
• Receive your data in a machine-readable format
• View your account information at any time

6.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your profile and preferences
• Change your contact information

6.3 Deletion and Restriction

• Request the deletion of your account and data
• Ask us to restrict specific types of data processing
• Object to particular uses of your data

6.4 Marketing Preferences

• Opt out of marketing emails and SMS messages
• Change your push notification settings
• Customise your communication preferences

To exercise these rights, contact the 2PH support team: [email protected]

2PH uses cookies and similar tracking technologies to improve your experience and optimise our services. We use the following types of cookies:

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect how some 2PH features work.

The 2PH platform may contain links to third-party websites or services. This Privacy Policy applies only to 2PH and does not cover the privacy practices of external providers. Please review the privacy policy of any third-party website before sharing information or using its services.

If a data breach occurs that may affect your personal information, 2PH will assess the situation and provide notifications to affected users and relevant authorities where required. Any notice will explain the known nature of the incident, its potential impact, and the protective steps being taken. 2PH maintains security controls designed to reduce the risk of data breaches.

2PH may update this Privacy Policy from time to time. Material changes will be posted on the website, and we may notify you by email where appropriate. Your continued use of 2PH after an update indicates your acceptance of the revised policy. We encourage you to review this page regularly for the latest privacy information.

If you have a question, concern, or complaint about this Privacy Policy, please contact our data protection team through the details below.

If you are not satisfied with our response, you may contact the data protection authority in your country to raise a complaint, subject to your applicable rights.